Privacy Policy

Privacy Policy

Ariveh

Effective Date: 07/02/2026

Ariveh values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our app, website, and services.

1. Information We Collect

a. Information You Provide

  • Name, phone number, email address

  • Profile photo

  • Payment information

  • Ride details (pickup, drop-off, destinations)

  • Communications with support

b. Information Collected Automatically

  • Location data (before, during, and after rides)

  • Device information (model, OS, IP address)

  • App usage data and logs

c. Information from Third Parties

  • Payment processors

  • Identity or fraud-prevention services

2. How We Use Your Information

We use your information to:

  • Provide and improve our services

  • Match riders with drivers

  • Calculate fares and process payments

  • Ensure safety and prevent fraud

  • Communicate updates, receipts, and support messages

  • Comply with legal requirements

3. Location Information

Location data is essential for ride services, including navigation, pricing, safety, and customer support. You can control location permissions through your device settings, but some features may not work without it.

4. Sharing of Information

We may share your information with:

  • Drivers (limited to trip-related details)

  • Payment and service providers

  • Legal authorities when required by law

  • Business partners in case of merger or acquisition

We do not sell your personal data.

5. Data Retention

We retain your data only as long as necessary to:

  • Provide services

  • Meet legal, tax, or regulatory obligations

  • Resolve disputes and enforce agreements

6. Data Security

Ariveh uses industry-standard security measures to protect your information, including encryption and secure servers. However, no system is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct or update information

  • Request deletion of your account

  • Withdraw consent for certain data uses

Requests can be made through the app or by contacting support.

8. Children’s Privacy

Ariveh services are not intended for users under the age of 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app or on our website with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: support@ariveh.com